:root{--bg:#f0f0f0;--card:#fff;--text:#333;--muted:#666;--accent:#e53935;--radius:10px;--shadow:0 4px 12px #0000001a;--line:#e6e3df;--good:#2e7d32}*{box-sizing:border-box}body{background:var(--bg);min-height:100vh;color:var(--text);justify-content:center;align-items:flex-start;margin:0;padding:20px;font-family:Arial,Helvetica,sans-serif;display:flex}.card{background:var(--card);border-radius:var(--radius);width:100%;max-width:600px;box-shadow:var(--shadow);text-align:left;padding:28px}.logo{max-width:180px;height:auto;margin:0 auto 12px;display:block}h1{text-align:center;margin:6px 0 8px;font-size:20px}.customer-line{text-align:center;color:var(--muted);margin:0 0 18px;font-weight:700}.section{border-top:1px solid var(--line);margin-top:22px;padding-top:20px}.section:first-of-type{border-top:0;margin-top:0;padding-top:0}.section-title{color:var(--text);margin:0 0 4px;font-size:16px;font-weight:700}.section-sub{color:var(--muted);margin:0 0 14px;font-size:12.5px}.field{width:100%;margin:10px 0}label{margin-bottom:6px;font-weight:700;display:block}label.req:after{content:" *";color:var(--accent)}.req-legend{color:var(--muted);margin:-6px 0 14px;font-size:12px}.req-legend span{color:var(--accent);font-weight:700}input[type=text],input[type=tel],input[type=date],select,textarea{border:1px solid #ccc;border-radius:6px;width:100%;padding:10px 12px;font-size:14px}textarea{resize:vertical;min-height:92px}.status-option{cursor:pointer;background:#fff;border:2px solid #ddd;border-radius:8px;margin:8px 0;padding:14px;transition:all .2s}.status-option:hover{border-color:var(--accent);background:#fef5f5}.status-option input[type=radio]{margin-right:10px}.status-option.selected{border-color:var(--accent);background:#fef5f5}.btn{color:#fff;background:var(--accent);cursor:pointer;text-align:center;border:0;border-radius:8px;justify-content:center;align-items:center;width:100%;margin-top:16px;padding:12px 16px;font-size:16px;font-weight:700;transition:background-color .2s;display:inline-flex}.btn:hover{background:#cc2f2c}.btn:disabled{cursor:not-allowed;background:#ccc}.hidden{display:none!important}.help{color:var(--muted);margin-top:4px;font-size:12px;line-height:1.35}.error-card{text-align:center;color:var(--accent)}.error-card h1{color:var(--accent)}.error-card p{color:var(--muted)}.success-card{text-align:center}.success-card h1{color:var(--good)}.success-icon{color:var(--good);margin-bottom:8px;font-size:48px}.success-card p{color:var(--muted);line-height:1.5}.stepper{padding-bottom:4px;display:flex;overflow-x:auto}.snode{text-align:center;flex-direction:column;flex:1 0 auto;align-items:center;min-width:96px;padding:0 4px;display:flex;position:relative}.snode:before{content:"";background:var(--line);z-index:0;width:100%;height:2px;position:absolute;top:13px;left:-50%}.snode:first-child:before{display:none}.snode.done:before,.snode.current:before{background:#8ec790}.sdot{border:2px solid var(--line);width:28px;height:28px;color:var(--muted);z-index:1;background:#fff;border-radius:50%;justify-content:center;align-items:center;font-size:13px;font-weight:700;display:flex;position:relative}.snode.done .sdot{background:var(--good);border-color:var(--good);color:#fff}.snode.current .sdot{background:var(--accent);border-color:var(--accent);color:#fff;box-shadow:0 0 0 4px #f7d6d5}.slabel{color:var(--muted);max-width:110px;margin-top:8px;font-size:11px;line-height:1.25}.snode.current .slabel{color:var(--text);font-weight:700}.status-src{color:var(--muted);margin-top:12px;font-size:11.5px}table.hist{border-collapse:collapse;width:100%;font-size:13px}table.hist th{text-align:left;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);border-bottom:1px solid var(--line);padding:8px;font-size:11px;font-weight:700}table.hist td{vertical-align:top;border-bottom:1px solid #f0efec;padding:10px 8px}table.hist tr:last-child td{border-bottom:0}.hist-situ{font-weight:700}.hist-info{color:var(--muted);font-size:12px}.hist-empty{color:var(--muted);padding:8px 0;font-size:13px}.switch-note{color:#8a6100;background:#f6edda;border:1px solid #eacb84;border-radius:8px;margin:10px 0 0;padding:9px 12px;font-size:12.5px;display:none}.switch-note.is-visible{display:block}